At Somnath Yatra, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our taxi booking services.
Last Updated: July 2026 | Effective Date: July 2026
1. Information We Collect
1.1 Personal Information
When you book a taxi or create an account, we may collect the following personal information:
- Full name
- Phone number (mobile and alternate)
- Email address
- Pickup and drop-off locations
- Travel date and time preferences
- Payment information (processed securely through third-party payment gateways)
- Government-issued ID details (for airport transfers and outstation travel, if required)
1.2 Automatically Collected Information
When you visit our website, we automatically collect certain information including:
- IP address and browser type
- Device information (operating system, screen resolution)
- Pages visited and time spent on our website
- Referring website or search engine
- Geographic location (approximate, based on IP address)
- Cookies and similar tracking technologies (see our Cookies Policy)
1.3 Trip Information
During your trip, we may collect:
- GPS location data (for route tracking and driver navigation)
- Trip duration and distance
- Driver feedback and ratings
- Trip photographs (for vehicle condition documentation, if applicable)
2. How We Use Your Information
We use the collected information for the following purposes:
- Booking and Service Delivery: To process your taxi bookings, confirm reservations, assign drivers, and provide trip-related communications
- Communication: To send booking confirmations, trip updates, driver details, invoices, and respond to your enquiries
- Payment Processing: To process payments, issue refunds, and maintain financial records
- Service Improvement: To analyse usage patterns, improve our website, enhance user experience, and develop new features
- Safety and Security: To verify driver and passenger identity, ensure trip safety, and prevent fraud
- Marketing: To send promotional offers, travel updates, and newsletters (only with your consent; you can unsubscribe at any time)
- Legal Compliance: To comply with applicable laws, regulations, and legal processes
3. Information Sharing
We may share your information with the following parties:
- Assigned Drivers: Your name, pickup location, and phone number are shared with the assigned driver to facilitate the trip
- Payment Processors: Payment information is processed through secure, PCI-compliant third-party payment gateways
- Technology Partners: We use third-party services for website hosting, analytics, email delivery, and customer support
- Legal Authorities: When required by law, court order, or to protect our legal rights
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity
We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
4. Data Security
We implement industry-standard security measures to protect your personal information, including:
- SSL/TLS encryption for all data transmitted between your browser and our servers
- Encrypted storage of sensitive personal and payment information
- Regular security audits and vulnerability assessments
- Access controls and authentication protocols for our internal systems
- Employee training on data protection and privacy practices
While we strive to use commercially acceptable means to protect your personal information, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.
5. Data Retention
We retain your personal information for as long as necessary to:
- Provide our services to you
- Comply with legal obligations
- Resolve disputes and enforce our agreements
- Maintain trip records for safety and quality purposes
Trip data is retained for a minimum of 3 years from the date of the trip. You may request deletion of your account and associated data by contacting us.
6. Your Rights
Under applicable data protection laws, you have the following rights:
- Right to Access: Request a copy of the personal information we hold about you
- Right to Correction: Request correction of inaccurate or incomplete personal information
- Right to Deletion: Request deletion of your personal information, subject to legal retention requirements
- Right to Opt-Out: Unsubscribe from marketing communications at any time
- Right to Withdraw Consent: Withdraw consent for data processing where consent was the legal basis
To exercise any of these rights, please contact us at somnathyatrasomnath@gmail.com.
7. Third-Party Links
Our website may contain links to third-party websites (such as Google Maps, social media platforms). We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
8. Children’s Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this policy periodically for any changes.
10. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
- Email: somnathyatrasomnath@gmail.com
- Phone: +91 9228317067
- Address: Shop No 105, Maa Complex, Somnath Bhidia Road, Opp Dev In Hotel, GIDC Area, Prabash Patan, Somnath, Gujarat – 362268, India
