At Somnath Yatra, we believe in fair and transparent refund practices. This Refund Policy outlines the conditions under which refunds are provided for cancelled or modified taxi bookings.
Last Updated: July 2026 | Effective Date: July 2026
1. Cancellation by Passenger
1.1 Standard Cancellation Charges
If you cancel your taxi booking, the following cancellation charges apply based on how far in advance you cancel:
| Cancellation Time | Cancellation Fee | Refund Amount |
|---|---|---|
| More than 24 hours before pickup | Nil (Free cancellation) | 100% refund |
| 12 to 24 hours before pickup | 25% of total fare | 75% refund |
| 6 to 12 hours before pickup | 50% of total fare | 50% refund |
| Less than 6 hours before pickup | 75% of total fare | 25% refund |
| No-show (driver arrives, passenger absent) | 100% of total fare | No refund |
Note: Cancellation time is calculated from the scheduled pickup time, not from the time of booking. For example, if your pickup is at 10:00 AM and you cancel at 9:00 AM on the same day, it falls under “Less than 6 hours before pickup.”
1.2 How to Cancel
You can cancel your booking through any of these methods:
- Phone: Call +91 9228317067 and provide your booking reference number
- WhatsApp: Send a cancellation request to +91 9228317067
- Email: Email somnathyatrasomnath@gmail.com with your booking details
1.3 Advance Payments
If you paid an advance amount for your booking:
- Cancellations made more than 24 hours before pickup: Full advance refund
- Cancellations made 12-24 hours before pickup: 75% of advance amount refunded
- Cancellations made 6-12 hours before pickup: 50% of advance amount refunded
- Cancellations made less than 6 hours before pickup: No advance refund
2. Cancellation by Somnath Yatra
We may need to cancel a booking in rare circumstances:
2.1 Full Refund Scenarios
You will receive a 100% full refund (including any advance paid) if we cancel your booking due to:
- Vehicle breakdown or mechanical failure
- Driver unavailability (illness or emergency)
- Severe weather conditions (cyclones, heavy rainfall, floods)
- Government-imposed restrictions (bandhs, curfews, road closures)
- Natural disasters or force majeure events
- Any other reason attributable to Somnath Yatra
2.2 Alternative Vehicle Offer
If we cannot provide the exact vehicle you booked, we will offer an equivalent or better vehicle at the same fare. You may accept the alternative or request a full refund.
3. Partial Trip Changes
3.1 Route Changes
If you modify your trip route (e.g., change pickup or drop-off location) after booking:
- Changes made more than 12 hours before pickup: No additional charge (fare adjusted based on new route)
- Changes made less than 12 hours before pickup: Subject to availability and fare recalculation
3.2 Vehicle Upgrade
You can upgrade your vehicle at any time before pickup, subject to availability. The fare difference will be charged. Downgrades may result in a partial refund of the fare difference.
3.3 Date/Time Changes
You can reschedule your trip without any cancellation fee, provided:
- The request is made at least 6 hours before the original pickup time
- The new date/time is within 30 days of the original booking
- The vehicle is available on the new date/time
4. Refund Process
4.1 Online Payments (UPI / Card / Net Banking)
| Refund Method | Processing Time | Credited To |
|---|---|---|
| UPI (Google Pay, PhonePe, etc.) | 3-5 business days | Original UPI ID |
| Credit Card | 5-7 business days | Original credit card |
| Debit Card | 5-7 business days | Original debit card |
| Net Banking | 5-7 business days | Original bank account |
4.2 Cash Payments
For cash bookings, refunds are processed via:
- UPI Transfer: Provide your UPI ID for an instant refund
- Bank Transfer: Provide your bank account details (account number, IFSC code) for a 5-7 business day refund
4.3 Advance Payments
Advance payments made through UPI or online methods are refunded through the same channel. Cash advances are refunded via UPI or bank transfer.
5. No-Refund Situations
Refunds are not available in the following cases:
- No-show (driver arrived at pickup location but passenger was absent)
- Passician completed the trip without raising any issue during the journey
- Trip cancellation by the passenger after the driver has already started from the garage
- Passenger behaviour leading to trip termination (misconduct, illegal activities)
- Force majeure events where the trip could not be completed due to passenger’s location being inaccessible
- Additional charges incurred during the trip (parking, entry fees, etc.)
6. Disputes and Resolution
If you disagree with any refund decision:
- Contact our support team at +91 9228317067 or somnathyatrasomnath@gmail.com
- Provide your booking reference number, trip details, and reason for dispute
- Our team will review the case and respond within 48 hours
- If unresolved, the matter will be escalated to senior management for a final decision
7. Contact for Refund Queries
For any refund-related questions or concerns:
- Phone: +91 9228317067 (24/7)
- WhatsApp: +91 9228317067
- Email: somnathyatrasomnath@gmail.com
- Office: Shop No 105, Maa Complex, Somnath Bhidia Road, Opp Dev In Hotel, GIDC Area, Prabash Patan, Somnath, Gujarat – 362268
