These Terms and Conditions govern your use of the Somnath Yatra taxi booking service and website. By booking a taxi through our platform, you agree to be bound by these terms.
Last Updated: July 2026 | Effective Date: July 2026
1. Booking and Reservation
1.1 How to Book
You may book a taxi through our website, phone, WhatsApp, or email. All bookings are subject to vehicle availability and confirmation by our booking team.
1.2 Booking Confirmation
A booking is confirmed only after you receive a confirmation message (via SMS, WhatsApp, or email) from Somnath Yatra. Until confirmation, prices quoted are indicative and may change based on availability.
1.3 Accuracy of Information
You are responsible for providing accurate pickup locations, contact numbers, and travel details. Somnath Yatra is not liable for delays or service issues arising from incorrect information provided during booking.
2. Pricing and Payment
2.1 Fare Structure
Our taxi fares are calculated based on:
- Base fare (vehicle type and distance)
- Toll charges (as applicable)
- Driver allowance (for outstation and multi-day trips)
- State permit charges (for inter-state travel)
- Parking charges (at tourist destinations, if applicable)
2.2 What’s Included
Unless otherwise specified, our fare includes:
- Vehicle rental with driver
- Fuel charges
- Driver allowance (bata)
- Toll charges (on specified routes)
- State taxes and permits
2.3 What’s Not Included
The following are typically not included in the fare:
- Parking charges at destinations
- Entry fees at monuments, parks, or attractions
- Meals and refreshments for the driver or passengers
- Accommodation for multi-day trips (unless part of a package)
- Extra charges for night travel (post 10:00 PM), if applicable
2.4 Payment Methods
We accept the following payment methods:
- Cash (at the end of the trip)
- UPI (Google Pay, PhonePe, Paytm, etc.)
- Credit Card / Debit Card
- Online payment through our website
2.5 Invoice
A detailed digital invoice will be sent to your registered email or WhatsApp number after trip completion. For GST invoices, please request at the time of booking.
3. Cancellation and Refund
3.1 Cancellation by Passenger
You may cancel your booking at any time before the scheduled pickup. Cancellation charges apply as follows:
- More than 24 hours before pickup: Full refund (no cancellation fee)
- 12 to 24 hours before pickup: 25% cancellation fee
- 6 to 12 hours before pickup: 50% cancellation fee
- Less than 6 hours before pickup: 75% cancellation fee
- No-show / After pickup: 100% cancellation fee (no refund)
3.2 Cancellation by Somnath Yatra
We reserve the right to cancel a booking in the following circumstances:
- Vehicle unavailability due to breakdown or emergency
- Severe weather conditions or natural disasters
- Road closures or government-imposed restrictions
- Safety concerns for the passenger or driver
In such cases, a full refund will be provided, or an alternative vehicle will be offered at no extra cost.
3.3 Refund Process
Refunds for online payments are processed within 5-7 business days to the original payment method. Cash payments are refunded via UPI or bank transfer upon providing valid bank details.
4. Passenger Responsibilities
- Be ready at the pickup location at the scheduled time
- Carry a valid government-issued photo ID for outstation travel
- Do not smoke, consume alcohol, or use drugs in the vehicle
- Treat the driver and vehicle with respect
- Do not overload the vehicle beyond its seating capacity
- Report any safety concerns immediately to our support team
- Keep your valuables with you at all times
5. Driver Responsibilities
- Arrive at the pickup location at least 15 minutes before the scheduled time
- Maintain a clean and well-functioning vehicle
- Follow traffic rules and drive safely
- Be courteous and professional at all times
- Not deviate from the agreed route without passenger consent
- Maintain the vehicle’s air conditioning in working condition
- Not solicit additional payments beyond the confirmed fare
6. Luggage and Belongings
- Somnath Yatra is not responsible for loss, theft, or damage to luggage or personal belongings left in the vehicle
- Passengers are advised to check the vehicle before alighting to ensure no belongings are left behind
- Any luggage found in the vehicle after a trip will be kept at our office for 7 days
7. Limitation of Liability
Somnath Yatra acts as a booking platform connecting passengers with verified drivers. Our liability is limited to:
- Ensuring the vehicle is in good working condition
- Providing a verified and licensed driver
- Addressing complaints and service issues promptly
We are not liable for:
- Delays caused by traffic, weather, road conditions, or force majeure events
- Personal injury or accident (covered by vehicle insurance)
- Loss of personal belongings
- Third-party services booked through recommendations
8. Force Majeure
Somnath Yatra shall not be liable for any failure to perform its obligations due to circumstances beyond its reasonable control, including but not limited to natural disasters, pandemics, government restrictions, strikes, or road closures.
9. Modifications to Terms
Somnath Yatra reserves the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on this page. Continued use of our services after changes constitutes acceptance of the modified terms.
10. Governing Law
These Terms and Conditions are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Gir Somnath, Gujarat.
11. Contact
For any questions about these Terms and Conditions, contact us at:
- Email: somnathyatrasomnath@gmail.com
- Phone: +91 9228317067
